Best Practices (Part 6 of 6): Evaluating your Project Stakeholder Management Strategy
This is the final in a series of six articles to discuss Best Practices in Project Stakeholder Management, using the I-C-E cube model:
- Identify
- Classify
- Expectations
- Influence
- Communicate
- Evaluate
6. EVALUATE YOUR STRATEGY
Remember to regularly evaluate the success or otherwise of your stakeholder management strategy, including a re-assessment of their interest and influence.
- Is your stakeholder management strategy working?
- How effective is your influence and communication?
- Check for the appearance of new stakeholders
Here are some ways to perform the evaluation:
Formal:
- Customer satisfaction survey
- Team effectiveness evaluation form
- Meeting effectiveness evaluation form
- Percentage of outstanding issues
Informal:
- Observation and Conversation
- ‘Managing By Walking About’ (MBWA)
- Effective listening skills